Test, Don’t Assume
A unit does not reach our catalogue or leave our warehouse on the strength of a brochure. It is powered up, calibrated, and tested under real kitchen conditions first.
Kitchen-tested catering equipment, backed by plain numbers.
Velrovia Group supplies commercial urns, chafing dishes, convection ovens, beverage dispensers, and display refrigeration from our Mbombela facility to venues, caterers, and kitchens across all nine South African provinces.
- Legal business name
- Velrovia Group
- Business address
- 51 Bester St, Mbombela Central, Mbombela, Mpumalanga 1201, South Africa
Our Story
Velrovia Group was built on a simple frustration in 2019: buying catering equipment in South Africa too often meant gambling on domestic lookalikes or unverified imports, with no way to know whether a handle would loosen, an urn element would scale, or a display fridge would hold temperature through a busy service. We started in Mbombela with one borrowed chafing dish, a market stall, and one rule — every unit we list has to prove itself in a working kitchen before it reaches a customer.
Today our team of nine — two caterers, a kitchen designer, a product buyer, our workshop lead, three customer champions, and a founder who still answers the phone on Saturdays — specifies 304 stainless steel, commercial motors, replaceable elements, and honest wiring diagrams. We inspect, calibrate, and bench-check equipment on-site at our Mbombela facility before it is packed or crated for freight.
We are a South African-based, South African-operated company. Every piece of equipment ships from our Mbombela facility to kitchens, hotels, venues, and homes across all nine provinces, and every customer who calls, emails, or WhatsApps reaches a real person on that same team — never an outsourced call centre.
- Founded in Mbombela
- 2019
- South African venues equipped
- 2 400+
- Provinces served by insured freight
- 9
- Customer recommendation rate
- 96%
Our Mission & Values
Our mission is simple: give every customer a documented, kitchen-tested alternative to buying catering equipment blind. Three principles guide how we run the business day to day:
Say What We Mean
Our pricing (including 15% VAT), warranty terms, return policy, and courier rates are written in plain numbers — never “contact us for details.”
Answer The Phone
Capacity sizing, power requirements, warranty claims, and freight updates get a real answer from our Mbombela team within 1 business day, every time.
Who We Serve
Because every order ships by insured courier nationwide (with appointment-based collection available in Mbombela), our customers are spread across all nine provinces and come from three core groups:
Wedding & Event Caterers
Mobile caterers and hire fleets replacing fragile or under-powered gear, who want roll-top chafing dishes, 20L urns, and servingware that hold temperature from first toast to last service.
Hotels, Venues & Guest Houses
Hospitality kitchens and procurement teams that need documented, commercial-grade convection ovens, display fridges, and breakfast buffet equipment backed by VAT invoices and purchase orders.
Cafés, Churches & Community Halls
Bakeries, coffee carts, schools, and church halls sourcing reliable urns, blenders, and prep tables once, properly — with confirmed power draw and dimensions before they commit.
How We Test & Prepare Every Unit
Quality control is a four-stage process at our Mbombela facility. Every product line and customer order passes through all four stages in order before it is approved for dispatch:
- 1
1. Specification & incoming check
Every shipment is inspected on arrival against our commercial build spec: 304 stainless steel gauge, element wattage, thermostat build, and compliant South African 230 V plugs.
- 2
2. Working-kitchen & load trials
New ranges are cooked with, boiled, chilled, and washed through real service cycles on the pass in Mbombela so we verify heat recovery, cleanability, and daily durability.
- 3
3. Pre-dispatch bench & thermal test
Before crating, urns are checked for thermostat and boil-dry safety, ovens are temperature-probed, and refrigeration units are pulled down to 2–8 °C setpoint under monitored checks.
- 4
4. Protective crating & insured dispatch
Approved equipment is cleaned, wrapped in protective barriers, and secured into reinforced cartons or steel-cradled wooden crates with shock indicators for insured nationwide courier delivery.
Warranty & Quality Assurance
Every unit ships with a written commercial warranty, not a verbal promise. Urns, chafing dishes, serving sets, blenders, convection ovens, and display refrigeration carry a 12 to 24 month commercial warranty (with 5 years on convection oven heating elements and an extended 5-year compressor warranty on Polaris display fridges when registered within 30 days of delivery). Coverage applies to manufacturing defects in materials and workmanship under normal commercial operation.
Quality assurance happens before a unit is ever offered for sale, and spare parts — taps, seals, elements, thermostats, glass lids, jugs, and fuel holders — are kept in stock right here in Mbombela. Every order is matched to your tax invoice and serial record so our workshop can diagnose remotely and courier parts or coordinate service within one business day.
What’s Covered
Manufacturing defects in materials and workmanship under rated commercial use — including heating elements, thermostats, motors, compressors, electrical controls, and structural welds.
What’s Not Covered
Consumables and wear items (glassware, seals, chafing fuel cans), misuse, power-surge or incorrect-voltage damage, water ingress, limescale neglect, or unauthorised repairs.
Full written warranty details accompany your invoice; complete terms live on our Warranty Policy page.
How Shipping & Delivery Work
Commercial catering equipment needs reliable, insured transport across South Africa’s distances. Every order ships via insured, tracked couriers — with two-person scheduled freight for heavy ovens and display fridges. Here is exactly what happens after you order:
- Confirmation: our team confirms stock availability and emails your secure payment link within 1 business hour during trading hours (or by 09:00 next business day), holding stock for 24 hours.
- Handling: orders paid before 12:00 on a business day are normally bench-checked, packed, and dispatched the same day from our Mbombela facility (allow 1 extra business day to schedule two-person palletized appliances).
- Courier transit: typically 1–2 business days in Mbombela, 2–4 business days to Johannesburg, Pretoria, Durban, Cape Town, and major centres, and 3–7 business days to regional or outlying areas — with waybill tracking by email and WhatsApp.
- Delivery & collection: an adult must be available to sign for delivery; large ovens and fridges require confirmed doorway, stair, or lift access. Free collection from our Mbombela showroom is also available by appointment.
Standard courier delivery anywhere in South Africa is a flat R 149 per order. Orders totaling R 5 000 or more ship free. Cross-border shipments to Namibia, Botswana, Lesotho, Eswatini, Zimbabwe, and Zambia are quoted individually — contact us before ordering. Full details live on our Shipping & Delivery Policy page.
Why Choose Velrovia Group
Every unit is tested in a working Mbombela kitchen and bench-checked before dispatch, not shipped blind from a catalogue.
12 to 24 month commercial warranty on equipment, with spare parts stocked locally in Mbombela.
Fully insured courier delivery across all 9 South African provinces — flat R 149, free over R 5 000.
30-day returns counted from your delivery date, explained in plain terms below.
Why Repairable Commercial Equipment Matters
Specifying commercial-grade 304 stainless steel equipment with replaceable elements, thermostats, taps, and seals — rather than disposable domestic appliances — keeps reliable machines in working kitchens for years and avoids unnecessary waste. It is also why investing in properly specified equipment saves money over time: wear components can be swapped quickly using parts we stock in Mbombela, while the core stainless bodies, motors, and cabinets keep performing through years of events and service.
Return Policy, In Short
- 30 calendar days from the delivery date, not the purchase date.
- Email sales@velroviagroup.co.za or call 073 592 7535 with your order number (AE-YYYY-XXXXXX) to start a return.
- Flat R 149 collection fee for change-of-mind returns; we pay return courier both ways for faulty, damaged, or incorrect items.
- Equipment must be unused, uninstalled, and in its original packaging with all accessories and manuals intact.
- Inspected within 2 business days of arrival; refund issued within 5 business days of passing inspection.
- Refunded to your original payment method (card, Instant EFT, or verified South African bank transfer).
- Damaged on arrival: note it on the courier waybill, photograph the outer box and item, and email us within 48 hours.
- Wrong item shipped: email us right away — no fees, free collection, and replacement ships immediately.
Visit our Mbombela facility & showroom
51 Bester St, Mbombela Central, Mbombela, Mpumalanga, 1201, South Africa
- Monday – Thursday
- 08:00 to 17:30
- Friday
- 08:00 to 16:30
- Saturday
- 09:00 to 13:00 (showroom)
- Sunday & public holidays
- Closed
Want to inspect equipment in person or discuss VAT invoices, purchase orders, and event sizing? Book a showroom appointment or reach our team directly by phone or email.
Last updated: 1 February 2026